• Items must be returned within 30 days of purchase
• The item must be in its original condition, with the original receipt
• Custom-made or engraved items are not eligible for a standard return

Getting a return started is simple:

• Contact our customer service team to initiate your return
• Ship the item back to us using the return shipping label we provide
• Once we receive it, we inspect the item and process your refund within 7–10 business days

Refunds are always issued back to your original method of payment. Return shipping costs are your responsibility, unless the return is happening because of an error on our part — in that case, we cover it.

All jewellery purchased from Klifora is eligible for lifetime exchange. The piece must be in its original condition, and accompanied by the original invoice and certification.

Simply bring your jewellery, invoice and certification to any Klifora store. Our experts will assess it on the spot and offer you a fair exchange value toward your next piece.

All jewellery purchased from Klifora is eligible for buy-back. As with exchanges, the piece must be in its original condition, with the original invoice and certification. Only making charges are deducted from the buy-back value.

Bring your jewellery to any Klifora store — our experts will evaluate it and offer you a buy-back value on the spot.

If an online purchase simply doesn’t work out, we offer a hassle-free 15-day money-back guarantee. To qualify, the item must be returned in its original condition and packaging, with all tags attached.

• Contact our customer service team within 15 days of receiving your order
• Return shipping is on you, unless the item received was defective or incorrect
• Once we receive your return, your refund is processed to your original payment method
• Customised or engraved items are excluded, unless they arrived defective or incorrect

We currently ship across India. If you’re located outside India, please contact our customer service team to discuss possible arrangements — we don’t yet offer direct international shipping through the website.

Once your order ships, you’ll receive an email with your tracking number and a link to the courier’s tracking page, so you always know where your order is.

Please make sure your shipping address is complete and accurate — Klifora isn’t responsible for delivery delays or failures caused by incorrect or incomplete addresses. If a package is returned to us as undeliverable, we’ll notify you promptly, and you may need to cover the cost of resending it.

If your package arrives damaged, or goes missing in transit, contact us right away. We’ll work directly with the courier to resolve it, and arrange a replacement or refund where needed.

For any future international orders, customs duties or taxes imposed by the destination country are the customer’s responsibility. Klifora is not liable for additional charges incurred during customs clearance.